Natlapaschanok
Overview of your Try_by_Nat project
Hey, come on in! This is my digital playground. I'm really just having fun and experimenting with AI in web and app development. I'm super passionate about new tech and SaaS, so this is my way of exploring what's possible when you mix curiosity with code. Dive in and see what you think!
About Me
Seeking Opportunities
Current Learning Path
Azure Administrator
Learning path for the next Azure certification.
Learning The AI
Testting
SKILLS & EXPERTISE
Infrastructure • Adaptability • Product Knowledge
Generalist Infrastructure
Banking Sector Experience
Adaptability & Future-Ready
Product & Contact Center
Work Experience
Telephone and Cabling Manager (Verified V2)
UOB • Jan 2026 - Present
- Telephony Strategy: Lead the installation and configuration of PABX and VoIP systems, ensuring robust services across all branches.
- System Reliability: Oversee preventative maintenance and advanced troubleshooting to minimize downtime and ensure business continuity.
- Project Management: Coordinate with IT teams and vendors to drive infrastructure upgrades and new technology deployment.
- Compliance & Leadership: Enforce safety regulations/SOPs and supervise junior staff in managing enterprise-level telecommunication assets.
ACES Avaya TH (Contract)
Avaya • Apr 2020 - Dec 2025
- Project Delivery: Managed multinational projects including installations, configurations, upgrades, and migrations, ensuring high client satisfaction.
- Technical Leadership: Provided guidance to the team, technical advice to clients, and high-quality project documentation.
- Problem Solving: Handled advanced troubleshooting and studied new technologies to optimize solutions.
Presales & Consulting Services
Chevalier Group (Thailand) • Apr 2017 - Apr 2020
- Consultation: Provided technical advice, training, and pre-sales support to partners and customers (both on-site and remote).
- Solution Design: Conducted high-level analysis and diagnosis to qualify product fit, ensuring solutions met business USP requirements.
- Engagement: Led technical presentations, POCs, and trial evaluations to build strong relationships with resellers and customers.
System Engineer
Essco-Solution Co.,Ltd • Mar 2016 - Mar 2017
- Implementation & Support: Managed installation, POCs, and maintenance (MA) for telephone systems.
- Technical Expertise: Specialized in Avaya, Unify (OpenScape Business V2), Verint WFO/Recorder, and Altitude call center products.
- Network Analysis: Performed Layer 2 configuration and troubleshooting using Wireshark for packet analysis.
System Engineer
Teledata (Thailand) Limited • Nov 2014 - Feb 2016
- Executed installation, implementation, and POCs for new projects.
- Provided customer consultation and maintenance support for existing systems under MA agreements.
- Ensured seamless system operations for clients.
After Sale Support Engineer
FiberHome International • Jul 2014 - Oct 2014
- Transmission Systems: Coordinated installation and maintenance of line transmission systems.
- Key Projects: Upgraded NMS Servers for PEA and handled PCM projects for Aerothai.
- Managed reporting and coordination with product engineers to resolve issues.
Professional Services Engineer
Chevalier Group (Thailand) • May 2012 - Aug 2014
- Avaya Implementation: Designed and implemented PABX/Call Center systems for major clients (e.g., Standard Chartered, AXA, LMG).
- Hardware Maintenance: Configured and supported Avaya Gateways (G650, G430, G450, etc.) and resolved hardware/software network issues.
Certifications & Learning
Certifications
Microsoft Azure
AZ-900: Azure Fundamentals
Avaya
ACSS, ACIS, APDS (Multiple)
Verint
WFO V11/V15, WFM (Multiple)
Education
Kasetsart University
B.Eng, Electrical Engineering