Natlapaschanok
Overview of your Try_by_Nat project
Hey, come on in! This is my digital playground. I'm really just having fun and experimenting with AI in web and app development. I'm super passionate about new tech and SaaS, so this is my way of exploring what's possible when you mix curiosity with code. Dive in and see what you think!
About Me
Good at supporting and working collaboratively. Adept at retrieving information and finding solutions. Passionate about new technologies like Architecture Solutions, Financial, Blockchain, and AI. Positive attitude and enjoys working with teams and people.
Seeking Opportunities
Finding new opportunities and exploring new roles in Sales, Presales, and Technical Consulting to gain more experience and connections.
Current Learning Path
Azure Administrator
Learning path for the next Azure certification.
Enabling powerful agentic AI.
Discover how Google Cloud's data analytics platform fuels AI agents.
Current Play & Hobby
Creative webapp From AI mini Project
FANTASY LIFE i: The Girl Who Steals Time (PS5)
ELDEN RING NIGHTREIGN (PC)
ชีวิตเรามีแค่สี่พันสัปดาห์ (Book)
Skills & Expertise
Contact Center & Telephony
Avaya & Verint Solutions
Pre-Sales & Solution Design
Project Implementation & Integration
Cloud (Azure)
CC Inbound Customer Service
CC Outbound Telemarketing
CC Outbound Lead Generation
CC Outbound Collection
Work Experience
Avaya Technical Consultant / Project Delivery
Avaya Thailand • Apr 2020 - Present
- Conducted workshops with client IT and Business teams to create and deliver project documentation, including functional specifications, training materials, etc.
- Performed installations, configurations, upgrades, and migrations for multinational projects. Proficient in advanced problem-solving techniques.
- Worked extensively with clients in the banking industry, specializing in business, collection, and telesales operations. Excelled in collaborating with multinational teams.
Pre-Sale & Technical Consult
Chevalier Network Solution • Apr 2016 - Mar 2020
- Proactively cultivate relationships with resellers and customers. Offer technical guidance to the sales team, partners, and customers.
- Contribute to technical presentations, RFP documents, discussions, installations, demonstrations, and trial evaluations.
- Design comprehensive solutions and prepare price lists for licenses and materials (BOM - Bill of Materials).
- Undertake tasks requiring analysis, diagnosis, and problem solving to qualify product fit and overall solution working.
- Understand new/changed functions.
- Understand both technical and business unique selling points.
- Worked with diverse customer segments, including Small and Medium Enterprises (SME), Mid-sized companies, and large Enterprises across various industries such as Industrial, Insurance, Banking, and Government.
- Specialize in selling leading products such as Avaya and Verint.
- Proficient in third-party software, VMWare solutions, Microsoft Server, DNS, and Active Directory. Highly self-motivated in pursuing continuous self-learning.
- Capable of quickly learning new products, understanding their functionalities, and proposing appropriate solutions to customers.
System Engineer
Teledata (Thailand) • Apr 2012 - Mar 2016
- Resolve customer issues and provide consultative support.
- Implement new projects.
- Assist in proof-of-concept (POC) to support the sales process.
- Provide support and maintenance for systems under maintenance agreement (MA).
- Specialize in products such as Avaya, Verint.
- Proficient in third-party software, VMWare solutions, Microsoft Server, DNS, and Active Directory. Highly self-motivated in pursuing continuous self-learning.
Certifications & Learning
Certifications
Microsoft Azure
AZ-900: Azure Fundamentals
Avaya
ACSS, ACIS, APDS (Multiple)
Verint
WFO V11/V15, WFM (Multiple)
Education
Kasetsart University
B.Eng, Electrical Engineering